Privacy Policy
1. Introduction
MoonPilot ('we', 'our', 'us') respects your privacy. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you.
2. Information We Collect
We may collect information you provide directly, including your name, email address, account credentials, subscription details, support requests, and preferences. We may also collect technical information such as IP address, browser type, device information, operating system, session logs, and usage analytics.
3. Portfolio & Connected Accounts
If you choose to connect supported exchanges, wallets, or financial platforms, MoonPilot may access account information authorized by you through APIs. MoonPilot should request only the permissions necessary to provide the requested functionality and should never request withdrawal permissions unless explicitly disclosed.
4. AI Features
Information submitted to AI-powered features may be processed to generate responses, summaries, or educational insights. AI-generated responses may be retained to improve the Service unless otherwise stated.
5. Cookies & Similar Technologies
MoonPilot may use cookies, local storage, pixels, and similar technologies for authentication, security, analytics, preferences, and performance. A separate Cookie Policy should provide additional detail.
6. How We Use Information
We use collected information to operate the Service, authenticate users, process subscriptions, provide customer support, improve functionality, detect fraud, monitor security, personalize user experience, send service-related communications, and comply with legal obligations.
7. Sharing of Information
We do not sell personal information. We may share information with service providers that help us operate MoonPilot (such as payment processors, hosting providers, authentication providers, analytics providers, and customer support tools), with your consent, or when required by law.
8. Payment Information
Subscription payments are processed by third-party payment processors such as Stripe. MoonPilot does not store full payment card information.
9. Data Security
MoonPilot uses reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.
10. Data Retention
We retain information only as long as reasonably necessary to operate the Service, comply with legal obligations, resolve disputes, enforce agreements, or improve our products.
11. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or export certain personal information.
12. International Users
If MoonPilot serves users outside the United States, personal information may be transferred to and processed in countries with different privacy laws.
13. Children's Privacy
MoonPilot is not intended for children under 18 years of age, and we do not knowingly collect personal information from minors.
14. Third-Party Links
Our Service may link to third-party websites or services. MoonPilot is not responsible for the privacy practices of those third parties.
15. Policy Updates
We may update this Privacy Policy periodically. Material changes will be posted on the website with a revised effective date.